REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) by a member through the Durham Regional Association of REALTORS® where the REALTOR®. You may search for member of the Association here.
In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.
Below are several resources to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®. Check with the local association of REALTORS® to ensure you have the proper forms required by that association.
|Code of Ethics||The current NAR Code of Ethics|
|Before You File an Ethics Complaint||Alternatives to consider before filing an ethics complaint, as well as what to expect after filing a complaint|
|Initiating an Ethics Hearing||Procedures for processing complaints alleging violations of an Association's bylaws|
|Key Ethics Forms||Forms for initiating an ethics complaint|
|Sanctioning Guidelines||While NAR does not recommend specific discipline for certain offenses, it does outline key points to be considered with respect to discipline.|
|Duty to Arbitrate||Part Ten, Section 43 of The Code of Ethics & Arbitration Manual|
|Arbitratable Issues||Appendix I to Part Ten of The Code of Ethics & Arbitration Manual|
|Key Arbitration Forms||Forms for filing an arbitration request|
|Factors Considered in Arbitration||Appendix II to Part Ten of The Code of Ethics & Arbitration Manual|
|No Findings of Fact in Arbitration Awards||Appendix IV to Part Ten of The Code of Ethics & Arbitration Manual
|Mediation as a Service of Member Boards||Appendix VI to Part Ten of The Code of Ethics & Arbitration Manual - For more information go to the Mediation page.|
Assistance and More Information
Shelia Willis, Chief Executive Officer